Shipping & Returns
All orders are shipped via Chit Chats Canada (except for PO box parcels)
All orders come with tracking (Excluding PO box parcels)
PO box parcels will be sent via Canada Post with no tracking information. We are NOT responsible for lost items that are sent within Canada Post.
Once you have received your tracking number we are no longer responsible for your package. Local pick-up in Guelph, ON is always an option by appointment only. Please do not show up without confirmation and a previously booked time slot.
RETURN & EXCHANGE POLICY
All custom products are FINAL SALE.
We stand behind our stainless steel hardware & will send replacement parts for defective buckles, clips, or leash clasps within ONE year of purchase. Regular wear of the black dipped hardware is NOT considered defective.
We will send out replacement screws or spikes within ONE year of purchase. These are sent regular mail free of charge with no tracking information.
We will NOT resize or replace products that were ordered incorrectly. Within reason, if for whatever reason a product is resized or adjusted, the buyer is responsible for shipping costs.
E-collar Bungee comes with a 3-month warranty, within reason. Clipping a leash to the e-collar strap, grabbing the dog by the e-collar strap, or user error voids any Bungee warranty. Replacements will be sent via regular mail (Bungee replacement cost outside warranty is $2.00 EA).