FAQ

What is the turn around time?

On Average turn around ranges from 1-3 weeks for basic products. Things like Customs, harnesses, Muzzles and Bulk can be upwards of 6 weeks. We try our best to get things out in a timely manner. The only set backs will be back ordered stock which we will keep you updated on. Every single product is made to order nothing is pre-stocked at this time.
How do I clean my Urban Dog Inc gear?

Step 1; Rinse Gently Step 2; Apply mild detergent to stubborn areas Step 3; Gently scrub with an old tooth brush Step 4; Rinse gently & Towel dry. Remeber to always check over your hardware after prolonged use.
Do you offer bulk options?

We do offer bulk discount pricing. Please send all inquires via email to urbandog.biothane@gmail.com
What is the best way to figure out sizing?

We recommend a tight neck mesurment of where you would like the product to sit on your dogs neck. If you are ever uncertain please reach out and we would be happy to help you.
Do you use only Biothane USA?

While most of our water proof webbing is from Biothane USA, We do NOT limit ourselves to just this webbing. We also offer Herry Berry, Lilac, Gun metal and Olive which are made by a different manufacturer. They're made of the same material and are both water proof webbing however, those 4 colors will have a 500lb test per 1".

Urban Dog Inc.